Amazon Inventory disposition
Products are considered unfulfillable when they are damaged, defective, or otherwise unfit for sale or shipment.
If damage occurs while products are under our control (damaged by an Amazon partnered carrier, in the fulfillment center, or during delivery to a customer), Amazon takes responsibility and will reimburse you for the unit according to the FBA Lost and Damaged Inventory Reimbursement Policy.
If the damage occurs while the unit is not under Amazon control, or if it is defective, you can create a removal order for that unit to be returned to you or disposed of at the fulfillment center.
Sellable
Unit returned to your inventory and available for purchase.
Warehouse Damaged
Amazon takes responsibility for the damage. Ownership of the unit is transferred to Amazon. Amazon compensates you based on the FBA Lost and Damaged Inventory Reimbursement Policy.
Amazon automatically remove the damaged unit and compensate you for it, which should be completed within 10 days from the damage date.
Carrier Damaged
Amazon determines that the carrier has damaged the unit and takes responsibility for the damage. Ownership of the unit is transferred to Amazon. Amazon compensates you based on the FBA Lost and Damaged Inventory Reimbursement Policy.
Customer Damaged
Amazon determines that the unit has been damaged by the buyer upon return to the fulfillment center. The unit is set aside as unsellable.
You can request to have the unit returned to you.
Defective
Amazon determines that the unit is defective, and the unit is set aside as unsellable.
You can request to have the unit returned to you.
Distributor Damaged
Amazon determines that the unit was received from the seller (the distributor in this case) in damaged condition. The unit is set aside as unsellable.
You can request to have the unit returned to you.
Below is a list of product dispositions that will make a unit unfulfillable along with a description for each. You can find which disposition applies to your unfulfillable units by going to the Inventory Ledger report.
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